The pending point system defines the interval of point transfer from merchant to end consumer.
When a customer performs an action like placing an order, the points are first marked as pending. After a set number of days (decided by the merchant), and once the order is confirmed (like no return or cancellation), these points become active and can be used to redeem rewards.
Why do points get transferred into a pending point state? #
If points are given to customers too early, they may be misused and result in the merchant’s loss. To avoid such a situation, pending points are used to maintain sufficient time between the transfer and actualization of points.
Cases of Orders and Payment Status
Points are rewarded whenever a customer purchases from the website. These points immediately go to a pending state. Suppose a customer returns or cancels the order; the points, instead of becoming real points, get deducted from the pending status itself. The points do not become real.
In case of exchanges:
- Return or Reorder
The original order points are deducted from the pending state, and the new order’s points are given to the customers. - Exchange or Replace
If the exchange is done at the same price, there’s no change in points.
If the exchange happens at a lower or higher price, the merchant should manually adjust points from the user details section.
How Can a Merchant Adjust Points of the Customer? #
To manually adjust points, follow the steps given below.
- Find User Details in inback app
- Adjust Points In the ‘Balance’ card:
- Find the Adjust Points button and click on it
- On the Adjust Points field, type the number of points to be adjusted
The points can now be manually adjusted to personalize and maintain your reward system.
Cautions of Manual Adjustment:
Manual adjustment can lead to a few problems on account of the merchant. Therefore, we recommend carefully recorded adjustments to reduce the risk of manipulation, misuse, and errors of tracking.
